Privacy Policy

This policy explains how Faucet Bros may collect, use, store, and protect information submitted through this website and through related customer communication channels.

Effective date: April 18, 2026

Faucet Bros values business transparency. This Privacy Policy describes the categories of information that may be collected when a user visits this website, requests service, calls the business, submits a form, or interacts with customer support. It also describes how that information may be used for operations, communication, analytics, and service improvement.

1. Information We May Collect

Depending on how a visitor interacts with the website or service team, we may collect information such as name, phone number, city, state, service address, service request details, communication history, and technical site usage information.

  • Contact information provided voluntarily
  • Service-related details submitted during scheduling
  • Technical data such as browser type, device type, IP address, and page interaction
  • Communication records related to support, scheduling, or warranty follow-up

2. How Information May Be Used

Information may be used to respond to inquiries, schedule service, provide customer support, document completed work, improve site performance, and maintain business records.

  • To communicate about service requests and appointments
  • To support customer care and warranty-related follow-up
  • To maintain internal records and business documentation
  • To evaluate website usability and traffic behavior

3. Cookies and Analytics

This website may use cookies, analytics technologies, or similar tools to understand site usage and improve performance. These technologies help identify page behavior trends, traffic sources, and general user interaction patterns. They are not intended to replace direct customer communication or service records.

4. Sharing of Information

Faucet Bros does not present this website as a marketplace for selling personal data. Information may be shared only when necessary for business operations, service coordination, compliance, technical support, legal obligations, or protection of business rights.

5. Data Retention

Information may be retained for as long as reasonably necessary to support service operations, customer communication, warranty documentation, accounting, compliance, dispute resolution, and internal recordkeeping.

6. User Choices

Users may choose not to submit certain information, but doing so may limit the business's ability to respond to service requests or provide follow-up support. Visitors may also adjust browser settings to control some cookie behavior.

7. Data Security

We use reasonable administrative and technical measures intended to protect information from unauthorized access, misuse, alteration, or disclosure. No website or digital transmission can be guaranteed completely secure, but safeguarding customer information is treated as part of normal business operations.

8. Third-Party Links and Services

This website may reference or link to third-party tools, maps, analytics providers, or other services. Those third parties may operate under their own privacy policies and terms.

9. Children's Privacy

This website is intended for general business and homeowner use and is not directed to children under 13.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect business, legal, operational, or website changes. The effective date above indicates the most recent revision.

11. Contact

Questions about this Privacy Policy may be directed through the business contact channels listed on the Contact Us page.

Need help?

Visit Contact Us for customer support and business communication options.